Refunds, returns and cancellations
Last updated 10 October 2026
Ghee is a food product, so for hygiene and safety we cannot take back a jar once it has been delivered and opened. We will always make things right if something went wrong on our side.
Damaged, leaking or wrong items
If a jar arrives broken, leaking or tampered with, or you received the wrong item, message us on WhatsApp at +918668821318 within 48 hours of delivery. Please share your order number and clear photos of the parcel and the jar (an unboxing video helps). After checking, we will send a replacement or refund the amount you paid for that item, whichever you prefer.
Quality concerns
If you have a concern about the quality of a sealed jar, contact us within 7 days of delivery with your order number, photos and the batch details printed on the jar. We will look into every case personally.
Cancelling an order
- Before dispatch: you can cancel at any time and we refund the full amount you paid.
- After dispatch: an order cannot be cancelled. If the delivery fare has already been paid to the delivery service, it cannot be refunded.
How refunds are paid
Approved refunds are sent by UPI to the account you paid from, usually within 5 to 7 working days.
What we cannot refund
- Opened jars, unless the jar was damaged or wrong on arrival.
- Changes in texture or colour caused by temperature, which are natural for ghee.
- Claims made after the time limits above.